Are you ready to delve into a career where your contributions are more than just working in a financial institution, that your energy in your job gives back to those that protect and serve our community each day? Are you ready to become a part of an organisation where your opinions matter, and your efforts are acknowledged and celebrated?
At QBANK, we know it takes a team to achieve the exceptional personal service that we offer, which is why we work to maintain an engaged and inclusive workplace with a clear purpose.
We employ staff across a range of specialist and management roles in banking, finance, risk and compliance, marketing, technology and people and culture within our Queensland based organisation.
Be part of an organisation where your opinions matter, your efforts are acknowledged and celebrated, and your actions can make a difference to those who protect and serve Queensland.
Job Description
About the role
As Lending Operations and Member Assistance Officer, your role plays an important part in ensuring high quality and professional service to Members throughout the loan settlement and post settlement processes and consequently has a considerable impact on Member service satisfaction and business retention. The role consists of instructing settlement and discharge requests, overseeing the construction loan process, fulfilment of post settlement variations and arrears management through the provision of professional Member assistance solutions.
This includes: -
Liasing with other parties, including Members, valuers, builders and solicitors in relation to loan settlements and progress payments.
Prepare loan documentation for pre and post funding and ensure statutory and compliance requirements are adhered to.
Monitor current payment commitments and other arrangements to ensure results are achieved, taking action when deviations from agreements are identified.
Process hardship application in line with regulatory requirements and the member assistance guidelines.
Identify process improvement opportunities.
Adhere to QBANK's policies and procedures, including the Code of Conduct.
This role is located at our North Quay head office in the Brisbane CBD, across the road from Roma Street Station. We also offer the opportunity to work from home one day per week after completion of the probation period, dependent on individual and team needs.
About Us
We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, employee discounts, paid parental leave, and salary packaging, including novated leasing.
- Be part of a diverse, collaborative and supportive team who are passionate about the work we do
- A chance to give back to the community through Social Investment programs
- Growth mindset culture with a focus on individual skills and career development
Desired Skills and Experience
About You:
Providing exceptional Member service and high attention to detail is key to the role. We are seeking applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with colleagues, and have an excellent work ethic.
You will have:
Excellent interpersonal skills
The ability to problem solve effectively
Time management skills
A high level of attention to detail
Strong computer skills and ability to multitask
Lending Operations and/or Member Assistance experience required
Importantly, you’re a team player who really “gets” that “together we achieve more”!
What can QBANK offer you?
We take pride in being a close-knit organisation where collaboration and team work is the norm. You can also expect support for your success through:
Comprehensive and tailored onboarding training and ongoing professional development;
Hours of work that enable you to have work-life balance;
Easy childcare options with discounted rates located close to head office;
Comfortable working conditions in an open plan office just a short walk from Roma Street station;
Regular social eventsand much more.
Apply Today
Apply online by submitting your resume, together with a cover letter by selecting the "Apply" button.
Closing date for applications: Thursday 25 June 2026
The closing date below may be brought forward due to a high volume of applications being anticipated for this role. Don't delay, apply now!
Enquiries and requests for the position description can be emailed to our People & Culture department at hr@qbank.com.au.
Applicants must be eligible to work in Australia. No agencies, please.
