Business/Systems Analysts (Information & Communication Technology)
Are you ready to delve into a career where your contributions are more than just working in a financial institution, that your energy in your job gives back to those that protect and serve our community each day? Are you ready to become a part of an organisation where your opinions matter, and your efforts are acknowledged and celebrated?
At QBANK, we know it takes a team to achieve the exceptional personal service that we offer, which is why we work to maintain an engaged and inclusive workplace with a clear purpose.
We employ staff across a range of specialist and management roles in banking, finance, risk and compliance, marketing, technology and people and culture within our Queensland based organisation.
Be part of an organisation where your opinions matter, your efforts are acknowledged and celebrated, and your actions can make a difference to those who protect and serve Queensland.
Job Description
We’re looking for a highly capable Business Analyst to join our Technology & Transformation team.
This role will play a critical part in shaping and delivering business and technology solutions by working closely with stakeholders across the organisation. You will lead the analysis of business needs, help design fit-for-purpose solutions, and support delivery outcomes that improve processes, systems, and member experience.
This is a hands-on role that blends analysis, stakeholder engagement, solution design, testing, and delivery support, with the opportunity to influence meaningful business and member outcomes in a collaborative and supportive team environment.
Key Responsibilities
• Gather and define business requirements
• Facilitate workshops and engage stakeholders
• Analyse processes and identify improvements
• Develop solution options and assess impacts
• Identify risks, dependencies, and priorities
• Define test cases and support UAT
• Ensure solutions meet business needs
• Support delivery, documentation, and implementation
Desired Skills and Experience
About You
Essential
• Experience in business analysis, requirements gathering, and solution design
• Strong stakeholder engagement and facilitation skills
• Experience developing requirements, use cases, and test cases
• Ability to analyse business processes and identify improvement opportunities
• Strong written and verbal communication skills
• Experience supporting solution delivery and testing activities
• Degree in Business, IT, Finance or related discipline (or relevant experience) Desirable
• Experience in banking or financial services
• Exposure to change initiatives in regulated environments
• Familiarity with project delivery or business analysis methodologies
About QBANK
Established in 1964, QBANK is a member-owned bank dedicated to police, emergency services, government employees and their families.
Our purpose is simple — we exist to support those who serve the community by helping them build secure, confident financial futures.
We are guided by our core values: Care | One team | Trust | Excellence
Why Join QBANK?
We take pride in being a close-knit organisation where collaboration and teamwork is the norm, while operating in a relaxed yet performance driven environment.
At QBANK, our positive culture is reflected by our consistently high employee engagement & satisfaction scores. We invest in the development of our team members and our workplace culture. We believe your efforts should be rewarded.
You can also expect:
Support for your success including on-the-job training and education assistance
Ongoing professional development
Great employment conditions
Work-life balance
Easy childcare option with discounted rates located close to head office
Regular social events and much more
Apply Now
If you’re a motivated Business Analyst looking to make a meaningful impact, we’d love to hear from you.
Apply online by submitting your resume, together with a cover letter by selecting the "Apply" button.
Closing date for applications: Thursday 18 June 2026
The closing date below may be brought forward due to a high volume of applications being anticipated for this role. Don't delay, apply now!
Enquiries and requests for the position description can be emailed to our People & Culture department at hr@qbank.com.au.
Applicants must be eligible to work in Australia. No agencies, please.
