Are you ready to delve into a career where your contributions are more than just working in a financial institution, that your energy in your job gives back to those that protect and serve our community each day? Are you ready to become a part of an organisation where your opinions matter, and your efforts are acknowledged and celebrated?
At QBANK, we know it takes a team to achieve the exceptional personal service that we offer, which is why we work to maintain an engaged and inclusive workplace with a clear purpose.
We employ staff across a range of specialist and management roles in banking, finance, risk and compliance, marketing, technology and people and culture within our Queensland based organisation.
Be part of an organisation where your opinions matter, your efforts are acknowledged and celebrated, and your actions can make a difference to those who protect and serve Queensland.
Job Description
About the role
Reporting to the Manager, Member Operations and Financial Crimes, this position is part of a small team responsible for a variety of critical and interesting functions spanning Anti Money Laundering (AML) and financial crimes, fraud claims, direct entry processing, monitoring inbound and outbound transactions, foreign currency orders, card administration, deceased estate administration, Know Your Client (KYC) quality assurance, term deposit and membership processing, as well as internal SME support and Member service for more complex enquiries.
Quick learning and computer literacy is a key requirement, with the role requiring the ability to work efficiently across a number of banking systems, processes and policies.
Key responsibilities include:
Overseeing KYC processes for memberships
Undertaking Member protection activities including monitoring for suspicious and fraudulent activity
Managing fraud and scam claims and transaction disputes
Monitoring and processing transactions and dealing with payment exceptions
Account administration including quality assurance
Processing foreign payments
Managing term deposits and deceased estates
Providing SME support for escalated or more complex enquiries
Be part of a supportive team and an organisation committed to their employees. At QBANK, our positive culture is reflected in our consistently high employee engagement and satisfaction scores. We invest in the development of our team members and our workplace culture. We believe your efforts should be rewarded and have a number of programs in place to recognise our people.
Desired Skills and Experience
About you
To be successful in this role, you will need to enjoy juggling priorities, being challenged, and experiencing new things each day. You will gain satisfaction from knowing you are in the unique position to support those who protect and serve our community.
The following skills and experience will set you up for success:
Previous experience in a banking environment e.g., customer service, AML, financial crimes and/or banking operations
An appetite to learn and build your knowledge of industry changes, regulatory and risk compliance requirements, as well as business objectives impacting your work
Ability to work in a busy environment and multi-task
Strong attention to detail and accuracy of work
Investigative and problem-solving skills
Proven ability to plan and manage your own time effectively
A ‘customer first’ mindset
Strong computer literacy with ability to quickly learn new systems
Microsoft Office skills – Word, Excel and Outlook
Tier 2 General Advice certification in General Insurance and Deposit Products, or approved equivalent, is required (support to complete this certification may be provided by QBANK).
Don’t tick all the boxes but have additional relevant skills to add to the mix? We’d love to hear more!
What can QBANK offer you?
We take pride in being a close-knit organisation where collaboration and teamwork is the norm, while operating in a relaxed yet performance driven environment.
At QBANK, our positive culture is reflected by our consistently high employee engagement & satisfaction scores. We invest in the development of our team members and our workplace culture. We believe your efforts should be rewarded.
You can also expect:
Support for your success including on-the-job training and educational assistance
Ongoing professional development
Great employment conditions
Work-life balance with work flexibility (we are primarily office based, close to Roma Street Transit Centre, with work from home options generally available upon completion of probation).
Easy childcare options with discounted rates located close to the office.
Regular social events and much more
Apply Today
Apply online by submitting your resume, together with a cover letter by selecting the "Apply" button.
Closing date for applications: Sunday 17 November 2024.
The closing date below may be brought forward due to a high volume of applications being anticipated for this role. Don't delay, apply now!
Enquiries and requests for the position description can be emailed to our People & Culture department at hr@qbank.com.au.
Applicants must be eligible to work in Australia. No agencies, please.
